Tistalents Support Centre
Everything you need to succeed on Tistalents — buying, selling, payments, and resolving issues.
Create an account, verify your email, and complete your profile. A strong profile builds trust and increases conversions.
Go to the Become Seller page, submit your request, and start creating gigs once approved.
Orders move from Pending → In Progress → Delivered → Completed. Always review before accepting.
Payments are securely held until delivery is approved, protecting both buyers and sellers.
Refunds apply if services are not delivered or do not match the description.
Submit a Support Ticket
🛠️ Tistalents Support Centre
Welcome to Tistalents Support
At Tistalents, our goal is to provide a seamless, secure, and rewarding experience for both buyers and sellers. Whether you are purchasing services, offering your skills, or managing orders, our support system is designed to guide you every step of the way.
This Support Centre contains answers to frequently asked questions, platform guidelines, and practical steps to resolve common issues quickly.
📌 Getting Started
Creating an Account
To begin using Tistalents:
- Click on Sign Up
- Enter your email and password
- Verify your email address
- Complete your profile
A complete profile increases trust and improves your visibility on the platform.
Becoming a Seller
To offer services:
- Go to the Become a Seller page
- Submit your request
- Once approved, you can start creating gigs
As a seller, ensure your profile includes:
- Professional bio
- Skills and expertise
- Portfolio (if available)
🎯 Gigs & Services
Creating a Gig
A gig is your service listing. A strong gig includes:
- Clear title
- Detailed description
- Pricing structure
- Delivery timeline
- High-quality images
Tips:
- Be specific about what you offer
- Avoid vague descriptions
- Set realistic delivery times
Managing Your Gigs
You can:
- Edit your gig anytime
- Update pricing
- Pause or delete gigs
Consistency and responsiveness improve your ranking.
💼 Orders & Transactions
Placing an Order
To purchase a service:
- Browse or search for a gig
- Click Order Now
- Proceed to payment
Once payment is confirmed, the order begins.
Order Status
Orders move through the following stages:
- Pending – Awaiting payment confirmation
- In Progress – Seller is working
- Delivered – Seller submitted work
- Completed – Buyer approved delivery
Delivery & Completion
When a seller delivers:
- Buyer reviews the work
- Buyer can accept or request revision
If no action is taken within the allowed time, the order may auto-complete.
🔁 Revisions
If you are not satisfied:
- Use the Request Revision option
- Clearly explain required changes
Sellers are expected to honor revision policies stated in their gig.
💳 Payments & Security
Payment Methods
Tistalents supports secure payment processing. All payments are:
- Encrypted
- Verified
- Protected
Escrow System
Funds are held securely until:
- Seller delivers
- Buyer approves
This protects both parties.
Refunds
Refunds may be issued if:
- Work is not delivered
- Service does not match description
- Mutual agreement between buyer and seller
💰 Seller Earnings
How Sellers Get Paid
After order completion:
- Earnings are credited to your account
- Platform commission is deducted
Withdrawals
Sellers can withdraw earnings once:
- Funds are cleared
- Minimum threshold is met
💬 Messaging System
Communication
Tistalents provides direct messaging between buyers and sellers:
- Ask questions before ordering
- Clarify requirements
- Share updates
Best Practices
- Be respectful and professional
- Keep all communication on the platform
- Avoid sharing external contact details
⭐ Reviews & Ratings
Leaving Reviews
After order completion:
- Buyers can rate sellers
- Provide feedback
Importance of Ratings
Ratings help:
- Build trust
- Improve visibility
- Guide other users
⚖️ Disputes & Resolution
When Issues Arise
If a problem cannot be resolved:
- Contact support
- Provide order details
Resolution Process
Our team will:
- Review the case
- Communicate with both parties
- Provide a fair resolution
🔐 Account & Security
Protect Your Account
- Use strong passwords
- Do not share login details
- Enable security features
Suspicious Activity
Report immediately if you notice:
- Unauthorized access
- Strange transactions
- Unusual messages
🚫 Prohibited Activities
To maintain platform integrity, the following are not allowed:
- Fraudulent activity
- Spam or misleading gigs
- Off-platform transactions
- Abuse or harassment
Violations may result in:
- Account suspension
- Permanent ban
📈 Tips for Success
For Sellers
- Deliver on time
- Communicate clearly
- Maintain quality
- Be professional
For Buyers
- Choose sellers carefully
- Read gig descriptions
- Provide clear instructions
- Communicate expectations
❓ Frequently Asked Questions
How do I become a seller?
Use the Become a Seller page and complete the process.
How do I get paid?
Earnings are credited after order completion and can be withdrawn.
Can I cancel an order?
Yes, depending on order status and agreement.
How long does delivery take?
Depends on the seller’s stated delivery time.
📞 Contact Support
If you need help:
- Use the support page form
- Provide detailed information
- Include order ID if applicable
Our team responds as quickly as possible.
🤝 Our Commitment
Tistalents is committed to:
- Fair transactions
- Secure payments
- Reliable service
- Community trust
We are continuously improving to give you a Fiverr-level experience tailored to your needs.
🚀 Final Note
Whether you are here to earn or hire, Tistalents is built to empower you.
Stay professional. Stay consistent.
And make the most of the platform.